Now Hiring - Customer Service / Office Representative in Gardner, MA

Job Description

An exciting opportunity exists for a professional well-qualified Customer Service Representative to join a well-established plastics manufacturing company in the North Central MA area.

Responsibilities

• Conduct contract review per documented procedures and work instructions.
• Accurate order entry and processing, track order status, and expedite as necessary to ensure on-time delivery.
• Service existing accounts, obtain orders, and establish new accounts by planning and organizing a daily work schedule to call on existing, past or potential new customers.
• Responsible to ensure customer retention and growth through strong relationship management metrics.
• Persuasively present our products, up-sell and cross-sells additional products, and generate referrals.
• Interacts daily with RSM/Reps regarding customer opportunities, orders, and issues.
• Follow up on lost business and reactivate dormant accounts.
• Develop new business opportunities and sign on new accounts.
• Build and maintain loyal customer relationships.
• Qualifies customer RFQs to ensure accurate cross-referencing.
• Forwards quotations to customers as required.
• Completes initial lead follow-up and communicates results to RSM, Marketing, and appropriate management.
• Research prospective clients through several strategies including the Internet, trade show lists, referrals, and professional directories.
• Assist in business development activities i.e., direct mailings, samples, and follow-up calls.

Requirements

• Must be able to understand and work from written and/or verbal instructions.
• Must be able to fluently read, write and speak the English language.
• Bachelor’s degree or at least 3 years of Customer Service or Inside Sales experience.
• Work independently and as a team player.
• Effective time management skills and follow-up skills.
• Must have good communication (written, verbal and presentation skills.)
• Computer experience in Windows environment, Microsoft Office suite.

Job Type: Full-time

Benefits:

• Health insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Gardner, MA 01440: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: In person